
Medical Negligence Or A Poor Outcome In WA: How To Tell The Difference
Written By: Rebecca Sorgiovanni Reviewed By: Kevin Wong, Director and Personal Injury Lawyer Last Reviewed: 7 September 2026 A bad result is not the same
In Western Australia, if a car accident leaves you with pain and suffering worth less than $26,500, the Insurance Commission pays nothing for that part of your claim. That figure, set for 2025-26, quietly decides whether a lot of Ellenbrook claims are worth running at all. Most firms won’t mention it until it matters, so it’s the first thing worth knowing before you choose a lawyer.
Soul Legal is a personal injury firm based on St Georges Terrace in the Perth CBD, 28 km and about 31 minutes down the new Ellenbrook Line from Ellenbrook station. The firm’s two directors, Kevin Wong and Rebecca Sorgiovanni, have run compensation claims in this state since 1991 and 1997. They take car accident, workers compensation, public liability, medical negligence and criminal injuries matters for people across the City of Swan, and they work on No Win No Fee: no legal fees unless your claim succeeds.
Three things changed in WA injury law between 2024 and 2026, and they change the numbers on an Ellenbrook claim more than the choice of firm does. A settlement tax ruling now touches part of a workers compensation lump sum. A new impairment rule from 1 July 2026 opens a door for injuries that refuse to settle down. And return-to-work rates across the scheme have dropped, which is why claims feel slower than they did two years ago. Each of the three can change what your claim is worth, and so can how you run it from Ellenbrook.
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This is the part that has changed most, and the part your neighbour’s old claim will get wrong.
Part of a workers compensation settlement is now taxable. In December 2025 the ATO issued Class Ruling CR 2025/88. It confirms that the income-replacement component of a lump-sum settlement under the Workers Compensation and Injury Management Act 2023 is taxed as ordinary income in the year you receive it. The parts that cover medical treatment, permanent impairment and rehabilitation generally are not. In practice that means a headline settlement figure is not your take-home figure. If the income component is large enough, it can push you into a higher tax bracket for that year. We factor tax into the number before you sign, not after, so the amount you walk away with is the amount we actually talked about.
A new impairment assessment opens on 1 July 2026. The second edition of the WorkCover WA permanent impairment guidelines takes effect that day. One change matters more than the rest: a special assessment can now be authorised when your condition still has not stabilised 18 months after the injury. The assessment is based on how you present on the day, and it must not discount for recovery someone hopes you will make later. For a serious back, brain or psychological injury that is still moving at the 18-month mark, that is a real pathway where before there was a wait.
Claims are running slower than they were. WorkCover WA’s 2024/25 figures show 29,304 claims and $1.645 billion paid. The share of long-duration claims, meaning 60 or more days off work, sat at 28 percent, and the rate of people back at work within three months fell to 73.9 percent from 77.8 percent the year before. Insurers are more cautious with reserves and slower to make sensible offers. That is the market your claim is entering, and it is why moving early matters.
Injured in a public place due to unsafe conditions or a faulty product? You may be able to make a personal injury claim. Compensation can assist with medical expenses, lost income and other costs arising from your injury.
If you have been injured at work or while travelling between job sites, you may be eligible to lodge a workers’ compensation claim. You may be entitled to compensation for medical treatment, lost wages and other associated expenses.
Been injured in a car, truck, motorcycle, bicycle or quad bike accident? You may be entitled to claim compensation for your injuries and losses. Eligibility depends on the circumstances of the accident and who was at fault.
| Your injury | Scheme and where it is lodged | Key time limit |
|---|---|---|
| Car or motor vehicle accident | Insurance Commission of WA (ICWA), compulsory third party | Crash report and Notice of Intention to Make a Claim to ICWA within 6 months of the crash |
| Injury at work | WorkCover WA, no-fault scheme | Report to your employer as soon as possible; serious claims run on longer common law clocks |
| Fall or injury in a public place | Civil Liability Act 2002 (WA), District or Supreme Court | Generally 3 years from the date you knew of the injury (Limitation Act 2005) |
| Medical negligence | Common law negligence, court | Generally 3 years; different rules apply for children |
| Victim of a crime | Criminal Injuries Compensation | Generally 3 years from the offence, with discretion to extend |
A late motor-injury notice is not automatically fatal. ICWA has to show it was actually prejudiced by the delay before it can defeat your claim. Still, the six-month window is the one people miss most, so treat it as a hard date.
WA gives you more than one road to compensation, and which one you are on decides the deadlines, the proof and the payout. The main statutes behind an Ellenbrook claim are the Limitation Act 2005, the Motor Vehicle (Third Party Insurance) Act 1943, the Workers Compensation and Injury Management Act 2023, and the Civil Liability Act 2002.
Time limits are strict and they are not all three years. Court proceedings for most negligence claims run on a three-year limit from the date you first knew of the injury. Children get longer. Motor injury has its own six-month ICWA notice step on top. Miss the deadline that applies to you and the claim can be barred for good, whatever its merits.
Motor claims run through ICWA, not the other driver. You are dealing with a statutory insurer, not the person who hit you. That sounds impersonal, and it works in your favour: the fund is there to pay valid claims, and it can still pay in hit-and-run cases where the driver was never found.
Workers compensation does not need fault. Show the injury happened in the course of your work and the statutory benefits follow. The negligence question only comes back if you cross into a common law claim at 15 percent or more whole person impairment.
The insurer is not neutral. Claims managers are paid to close files for less. That is their job, not a scandal, and it is exactly why the pain and suffering threshold, the tax treatment of a settlement and the impairment percentage all need someone in your corner who reads them the same way the insurer does.

Ellenbrook sits in a growth corridor where the common injuries track the local work and roads: construction and civil work on new estates, warehousing and logistics along the Tonkin Highway freight route, retail and hospitality through the town centre and the Swan Valley, and the daily commute south to Malaga, Midland and the city. Here is what each claim type covers.

WA runs a no-fault scheme, so you do not have to prove your employer did anything wrong to receive weekly payments, medical expenses and rehabilitation. You lodge with WorkCover WA. Where a serious injury reaches 15 percent or more whole person impairment and your employer’s negligence played a part, you may also bring a common law claim for larger damages, including pain and suffering, through the District Court. We lodge, we challenge rejected claims, and we run the common law side when the injury is serious enough to justify it.

Every motor injury claim in WA goes through the Insurance Commission of Western Australia under compulsory third party insurance, funded by your rego, not directly against the other driver. It applies whether you were a driver, passenger, cyclist, motorcyclist or pedestrian, and it can apply even if you were partly at fault or the other driver was never identified. We run the whole ICWA process: treatment and rehabilitation costs, lost wages, and the pain and suffering claim that has to clear the $26,500 threshold before it pays.

A fall on a poorly kept shopping centre floor, a trip on a broken footpath, an object that comes down where it should not, these fall under the Civil Liability Act 2002 (WA). You have to show someone owed you a duty and breached it. We gather the incident reports and maintenance records that prove it.

Victims of assault or other offences may be eligible to claim compensation through Western Australia’s Criminal Injuries Compensation scheme. Kevin Wong has represented crime victims for years and can assist with the claims process.
*At Soul Legal we only charge fees in personal injury claims if you are successful settling your claim or have a successful judgment (excluding disbursements). A Defendant may be able to claim costs against you if successful in defending an action brought by you
What you can recover depends on the injury and the scheme, and the categories are worth knowing before you talk to anyone.
For a motor accident, you can claim treatment and rehabilitation costs, past and future loss of income, and pain and suffering. The pain and suffering award is the one with a threshold: for 2025-26 it starts at $26,500, the deductible reduces up to $103,000, and it disappears above that, to a maximum award of $501,000, under the Insurance Commission’s pain and suffering thresholds. How that award is worked out comes down to how your non-pecuniary loss is assessed. A superannuation total and permanent disability claim can sometimes run alongside.
For a workers compensation claim, you can receive weekly income payments, medical and health expenses, rehabilitation costs, and permanent impairment compensation once your impairment is assessed. A serious injury can support a common law claim on top.
For a catastrophic injury from a motor accident, the Catastrophic Injuries Support Scheme, which began on 1 July 2016, funds lifetime treatment, care and support.
Across all of them, the categories run to medical and rehabilitation expenses, lost income and lost earning capacity, pain and suffering where it clears the threshold, and care and assistance such as home help or home and vehicle modification. In some claims the other side contributes to your legal costs. For a catastrophic injury the figures extend to lifetime care, specialised equipment and accessible housing. The value of a serious claim is rarely obvious at the start, and the long-term needs are the part an inexperienced eye misses.
Five stages, and you are told where your claim sits at each one. Most claims settle by negotiation without a hearing, and Soul Legal handles the insurer contact so you can get on with recovering.
Stage 1: Free claim review. Call (08) 6558 1786 or send an enquiry. A senior lawyer looks at your situation and any documents you have and tells you plainly whether you have a claim worth running. It is free and confidential, with no obligation. If you are in Ellenbrook and cannot travel, the firm comes to you.
Stage 2: Building the case. Once you engage the firm, your lawyer gathers the evidence: medical records, specialist reports, witness statements, scene documentation and the insurer or employer file. Soul Legal does this part so you are not chasing paperwork while you heal.
Stage 3: Lodging the claim. Your lawyer lodges with the right body, ICWA for a motor accident, WorkCover WA for a work injury, or the relevant court for a negligence claim, and manages every deadline and form from there.
Stage 4: Negotiation. Soul Legal deals directly with the insurer. Kevin and Rebecca do not take a low offer to save time, and many claims resolve at a pre-trial conference without a courtroom.
Stage 5: Resolution and payment. When the outcome is fair, your compensation is paid. If the insurer will not move, the firm is ready to run the matter to trial. Kevin has taken cases to the Supreme Court and the High Court, which is the capability that keeps an insurer honest at the negotiation table.
Serious claims often wait for the injury to stabilise before settling, which can take a year or more. That is not delay for its own sake. Settle a moving injury too early and you sign away the future treatment you will actually need, which is why serious WA claims take time.
Related: Learn more about personal injury claims and car accident injury claims in Perth, our no win, no fee guarantee, or contact our Perth team. You can also read about your rights via the Insurance Commission of WA.
The firm is named for the client, not the founders, and the two directors run the files themselves. Here is what that means in practice.
Soul Legal is Leading Personal Injury Compensation Law Firm





No. The office is on St Georges Terrace, 31 minutes from Ellenbrook station on the Ellenbrook Line that opened in December 2024, and the firm also offers home and hospital visits across the Swan area and after-hours consultations on 0411 896 133. The first consultation is free wherever it happens.
Two changes stand out. From 1 July 2026, a workers compensation special assessment can be authorised if your condition has not stabilised 18 months after the injury, assessed on how you present that day. And the ATO’s 2025 ruling means the income-replacement part of a settlement is taxed as income, so the figure has to be negotiated with tax in mind. Both can change what your claim is worth.
Nothing upfront on a No Win No Fee claim. You pay legal fees only if you win, and on a win the firm recovers party-and-party costs from the insurer, which covers most of it. The first consultation is free.
It depends on the injury. Straightforward claims can resolve in months; serious ones often wait for the injury to stabilise, which can take a year or more, because settling too early can cost you future treatment. Scheme-wide, claims have been running slower than they did two years ago.
Often, yes. Motor injury claims through ICWA can still pay where you were partly at fault, with compensation adjusted for your share. Workers compensation is no-fault to begin with.
Generally three years from when you knew of the injury for court proceedings, with longer for children, plus a six-month ICWA notice step for motor accidents. Missing the deadline that applies to you can bar the claim, so get advice early.
Usually not. Most claims settle by negotiation, often at a pre-trial conference. If the insurer will not offer a fair sum, Soul Legal is prepared to run the matter to trial.
Anyone injured through someone else’s fault or in the course of their work, including drivers, passengers, cyclists, pedestrians, workers, and people hurt on public or private property. A free assessment tells you which scheme applies to you.
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Written By: Rebecca Sorgiovanni Reviewed By: Kevin Wong, Director and Personal Injury Lawyer Last Reviewed: 7 September 2026 A bad result is not the same

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